Privacy Policy

Last Updated: September 24, 2025

This Privacy Policy applies to all who (i) visit and use our website www.premierbiolabs.com and online services; and (ii) purchase, use, or access any products, services, mobile apps, software, platform, and all other relevant services and products provided or offered by us, our affiliates, and our partners (collectively, the “Site” or “Services”).

This Privacy Policy explains how Premier Bio Labs, LLC (“Premier Bio Labs,” “we,” “our,” or “us“) collects, uses, processes, and discloses your information.

This Privacy Policy is incorporated into our Terms of Service, which also apply when you use the Site. By visiting, accessing, or using the Site or accessing, purchasing, or using the Services, you agree to this Privacy Policy and consent to the collection, use, processing, and disclosure of your personal information and non‑identifying information as described here. If you do not agree with the practices described in this Privacy Policy, please cease visiting the Site, do not provide your personal information, and do not otherwise interact with us or the Site.

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will provide notice on this Site. We encourage you to periodically review this policy for modifications. Your continued use of any Services after we post amendments or modifications will be deemed acceptance of the revised policy. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” date above.

I. Information Collection

What Information Do We Collect?

Personal Information you voluntarily provide. “Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you (or your household). Examples include name, billing and shipping address, telephone number, email address, date of birth, account credentials, purchase and ordering history, and similar data. Personal Information does not include publicly available information.

Health Information. When you purchase, access, or use our surveys, questionnaires, diagnostic products, or research‑related Services, you may choose to provide the following Personal Information:

Health Data. Health conditions, family history, medication history, known genetic mutations in you or your family members, lifestyle information, demographic details, and similar data you submit via a Premier Bio Labs product or research survey.

Non‑identifying information we collect automatically. “Non‑Identifying Information” is information that alone cannot identify you and has not been associated with you. It includes data collected via cookies, pixel tags, or device signals (e.g., IP address, device and browser type/version, operating system, language, ISP, viewed pages, clicked links, referring/exit pages, screen resolution, connection type, session identifiers, items viewed or added to cart, and email engagement metrics).

We may ask you to provide certain Personal Information and Health Information at various times and places on the Site. For example, you may optionally provide information such as ethnicity, personal traits, prior medical history, health conditions, or other health‑related information. If you provide such information, we will store and use it in accordance with this policy unless and until you ask us to delete it. In some cases, if you choose not to provide requested information, you may be unable to access parts of the Site or participate in certain features.

Examples of when we collect information:

Registering, subscribing, or creating an account with Premier Bio Labs;
Purchasing products/services via the Site or other channels;
Opening or responding to our offers;
Contacting customer support;
Signing up for updates, notifications, and newsletters;
Using Site functions, services, and pages;
Connecting or sharing via social networking services;
Providing ratings or reviews of products/services.

Cookies and similar technologies. We use cookies, web beacons/pixel tags, local storage, and similar technologies (collectively, “cookies”) to automatically collect Non‑Identifying Information when you visit our Site or interact with us. Cookies can be first‑party or third‑party. We may collect information about your device/browser, viewed pages, links clicked, IP address, presence/absence of plug‑ins, and related telemetry. Some features may use Flash cookies (local shared objects). Flash cookies are managed separately from standard browser cookies. See Choices below to manage cookies, including Flash cookies.

Why we collect Non‑Identifying Information:

Better understand how you interact with the Site;
Provide a more personalized, optimized online experience;
Improve our Site, Services, and customer support;
Confirm receipt/response to emails;
Perform analytics and security monitoring.

We may associate Non‑Identifying Information with Personal Information you provide. You can choose not to provide certain Non‑Identifying Information by disabling cookies (see Choices), but some Site features may not function without them.

II. Information Use

How We Use Your Information

We use Personal Information and Non‑Identifying Information for purposes including:

Processing online orders and providing order status updates;
Providing customer service and responding to inquiries;
Verifying identity and managing account access;
Creating and maintaining your Premier Bio Labs account;
Operating, analyzing, maintaining, securing, and improving the Site, Services, and products;
Developing new products and Services;
Conducting marketing campaigns and (where permitted) targeted advertising;
Communicating about Premier Bio Labs and third‑party partners (e.g., updates, research opportunities, future products, special offers), administrative messages, and requested information;
Identifying preferences and tailoring recommendations and promotions;
Validating eligibility for products/services restricted to certain user types (e.g., healthcare professionals);
Establishing eligibility for special offers or discounts;
Recruiting for internal or external research (with appropriate consent);
Performing analytics and customer research;
Enabling interaction with third‑party content providers and embedding content;
Conducting surveys, polls, and obtaining testimonials;
Enhancing other information we have to better understand interests;
Ensuring network and information security, detecting fraud, and preventing abuse;
Managing everyday business needs (e.g., fulfillment, analytics, reporting, compliance) and enforcing our Terms of Service; and
Other purposes with your consent or as required/permitted by law.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Use of Health Information

We recognize that Health Information is sensitive and handle it with care. Our use of Health Information is subject to these restrictions in addition to the purposes above:

We may use Health Information for research purposes or to develop new products only with your consent (see IV. Research Consent).
We do not use your Health Information for marketing or advertising without your consent (e.g., we do not use Health Information to target ads or send promotional offers).

Social Networking

Certain social media features may be hosted by third‑party platforms. If you choose to use these services (e.g., Instagram, Meta, X, LinkedIn), we may receive Personal Information you have made available through those services (e.g., name, email). Their use of your information is governed by their privacy policies and your settings. Any information we receive may be used as described in this policy.

III. Information Disclosure

When We Share Information

Premier Bio Labs is committed to protecting your Personal Information. We do not sell your Personal Information to third parties for their own direct marketing.

We may share Personal Information as required by law or as follows:

Affiliates. With Premier Bio Labs affiliates, which may use your information for the purposes described in this policy.
Service Providers & Partners. With labs, logistics providers, payment processors, customer support tools, analytics partners, advertising technology providers (for our campaigns), data storage/hosting providers, and other vendors that help operate, provide, analyze, improve, or secure our Services.
Co‑marketing and Communications Support. To assist with distributing communications, detecting/preventing fraud, improving the Site, and accomplishing the purposes described in Sections I and II.
Research Database (De‑identified). We may include de‑identified Personal Information in internal research databases.
Corporate Transactions. In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction, subject to this policy.
Legal and Compliance. To comply with legal orders and government requests; support auditing, compliance, and governance; protect our rights, users, and partners; detect and prevent fraud or criminal activity; or in connection with legal proceedings.
Publications and Collaborations (De‑identified). With your consent, we may use or share de‑identified information in research with third‑party collaborators (e.g., universities, hospitals, health systems, government institutions, or private companies) and in publications.
Other Disclosures with Consent. For any other purposes to which you expressly consent.

We may also disclose Non‑Identifying Information:

For the same reasons we might share Personal Information;
With third‑party partners for their research, analytics, and marketing purposes;
With advertisers or vendors to place our ads, provide targeted content, and measure ad effectiveness.

Third‑party advertisers and analytics providers may use cookies to collect Non‑Identifying Information about your visits to the Site and other sites. Their collection/use is governed by their privacy policies. We are not responsible for third‑party cookies.

IV. Research Consent

As noted above, we may use and/or share your de‑identified Personal Information for internal and/or external research with your consent. If you consent, we may aggregate and use/share such de‑identified and aggregated information for research without obtaining additional consent. “Aggregate information” refers to data relating to a group or category of consumers, from which identifying information has been removed and which is not linked or reasonably linkable to you or your household.

V. Your California Privacy Rights

If you are a California resident, you may request, no more than twice in a 12‑month period, information regarding our collection, use, and disclosure of your Personal Information. To make a request, email info@premierbiolabs.com with the subject line “Request for California Privacy Information.”

You may request:

The categories and specific pieces of Personal Information we collected about you;
The categories of sources from which we collected Personal Information;
The categories of Personal Information we disclosed or shared;
The business or commercial purposes for collecting or disclosing Personal Information.

We will disclose the requested information free of charge within 60 days of receiving a verifiable request. If reasonably necessary, we may extend by 45 days and will notify you of the extension. Our disclosure will cover the 12‑month period preceding receipt of your request. In some cases, we may be unable to fulfill your request if we cannot verify your identity to the standard required by law or if legal exemptions apply (e.g., certain deletion requests).

We are committed to treating your Personal Information with care and respect. We do not sell Personal Information to third parties for their own direct marketing.

VI. Choices

Withdrawal of Consent and Deletion. You may withdraw consent and request deletion of your Personal Information and account by contacting us at any time. If your Personal Information is deleted, you will no longer have access to your data via the Site/Services. Your withdrawal will not affect the lawfulness of processing based on consent before withdrawal (e.g., your information will not be removed from ongoing or completed research that began before we receive your request). Once confirmed, deletion cannot be undone. Upon account deletion, associated Personal Information will be deleted and any stored samples discarded, subject to the following:

Previously Included in Research. Your data will not be included in research that starts more than 30 days after your account is closed (it may take up to 30 days to withdraw your data from active workflows).
Legal Retention Requirements. Premier Bio Labs will retain Personal Information as required to meet legal obligations and accreditation or quality requirements, and may retain limited information related to your account and deletion request (e.g., email address, request identifier, records of legal agreements) for a limited period, as required by contract, for the establishment, exercise, or defense of legal claims, or for audit/compliance.
Other Legal Uses. We may maintain Personal Information as necessary to complete transactions, detect security incidents or fraud, debug, exercise legal rights, or as otherwise permitted by law.

Commercial Emails. You may opt out of commercial emails by following the instructions in those emails. We may still send non‑commercial messages related to your account or transactions. Please allow up to 10 business days for processing.

Cookies and Tracking. You can disable cookies via your browser settings. Disabling cookies may limit Site functionality. To disable Flash cookies, use the Flash player settings (see Adobe’s website for guidance). Some features may not be available without cookies.

Access and Correction. If you wish to access, correct, modify, or update Personal Information we hold, contact info@premierbiolabs.com. Registered users may also update certain information in their account settings.

VII. Other Sites

This Privacy Policy addresses information collected by Premier Bio Labs through your interaction with our Site. Our Site may contain links to third‑party sites not owned or controlled by us (e.g., social networking sites, retailers, or e‑commerce platforms). We are not responsible for the privacy practices of third parties. If you provide information to third parties, different rules may apply. We strongly suggest you review the privacy policies of third‑party sites before providing any data to them.

VIII. Security

Premier Bio Labs implements commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information and Health Information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you have questions about Site security or wish to report a suspected breach, contact info@premierbiolabs.com.

IX. Retention

We retain Personal Information and Health Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or to fulfill a legal obligation.

X. Children’s Privacy

Our Site, Services, and products are intended for adults. By using the Site, you represent that you are at least 21 years old (or such age specified in our Terms of Service) and understand that you must meet that age requirement to create an account and purchase products. If we become aware that an account is associated with a user who does not meet the age requirement, we will promptly delete information associated with that account. If you are a parent/guardian of a child under 18 and believe the child has disclosed personally identifiable information to us, please contact info@premierbiolabs.com to review and request deletion.

XI. International Users

The Site and Services are intended for residents of the United States. If you access the Site from outside the U.S., note that U.S. data protection laws may differ from those in your country. You are solely responsible for compliance with foreign laws. By providing Personal Information and using the Site from outside the U.S., you consent to processing in the United States.

XII. Contact Us

Premier Bio Labs, LLC
30N South Gould Street, Ste R
Sheridan, WY 82801, United States
Email: info@premierbiolabs.com